frequently asked questions

 

Q: What does “OJOS” stand for?

Ah – the most asked question of all. “Ojos” is simply “eyes” in Spanish. We wanted to change the way people see the world and live their lives as global citizens.

Q: What is your return policy?

Returns on items purchased directly from OJOS Eyewear’s online shop are eligible for returns within 30 days from the date of shipment. Proof of purchase and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. For more information please contact info@ojoseyewear.com.

For warranty, repairs, and returns of OJOS Eyewear products, please send items to:
OJOS Eyewear, Inc
Attn: Returns
1410 Venice Blvd #4
Venice, CA 90291

For your sake and ours, please send your product by a traceable method. OJOS is not 
responsible for lost or misdirected packages. Please allow 1-2 weeks for delivery. Sorry no 
refunds on shipping.

Q: What is your warranty policy?

OJOS Eyewear warrants their sunglasses against breakage due to defects in material and 
workmanship for two years from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty. If OJOS products are proven defective, OJOS will replace them at no cost to you. If service is required, please pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. OJOS is not responsible for packages lost in transit. In the event that damage is not due to defect in material or workmanship, additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter. For more information please contact info@ojoseyewear.com .

Q: Where are your sunglasses manufactured, and under what conditions?

Our sunglasses are manufactured under fair and safe working conditions in the Shenzhen Province in mainland China. We spent nearly a year researching different factories and testing for quality before deciding on our manufacturer. They have worked very closely with us to ensure of fair and safe working conditions for their employees.
 

Q: Are you willing to partner with any other NPOs, NGOs, or other programs?

For sure. We love the idea of people helping people to make this world go round. What do you have in mind? Drop us a line: info@ojoseyewear.com